DATA PROTECTION POLICY

REGULATORY FRAMEWORK

• EC Directive 2002/58/EC – on the processing of personal data and protection of private life in the field of electronic communications
• EU Regulation 2016/679 of the European Parliament and of the Council of 27^th April 2016 on the protection of natural persons with reference to the processing of their personal data, as well as the free circulation of such data, abrogating the EC directive 95/46/EC (General Data Protection Regulation)

THE DATA CONTROLLER

Following the surfing of this web site, data concerning identified or identifiable persons can be processed. The Data Controller is INTERCOS CONCEPT SRL, with headquarters in PIAZZA GENERALE ARMANDO DIAZ 1, 20123, MILAN, Italy.

DATA PROCESSING PLACE AND STORING TIMES

The processing operations connected with the web services of this site are carried out at the seat of the above-specified Data Controller only by the expressly authorized staff, or by possible third suppliers in charge of occasional maintenance operations, appointed as Data Processors pursuant to article 28 of the GDPR. The collected data will be stored – for each type of data processed – only for the time needed to carry out the specific purposes explained in the special summarizing information notices displayed in the pages of the web site and drawn up for particular services. 

TYPES OF DATA PROCESSED

Surfing data

The information systems and the software procedures needed for the operation of this web site acquire, during their normal exercise, some personal data whose transmission is implicit in the use of the Internet communication protocols. 

Such data are not collected to be associated with identified Data Subjects, but due to their nature, they could allow to identify the users, through processing and association with data held by third subjects.

To this category of data belong the IP addresses or the domain names of the PC used by the users who connect to the web site, the URI notation addresses of the required resources, the time of the request, the method used while sending the request to the server, the dimension of the file obtained as an answer, the numeric code specifying the status of the answer given by the server (successful, error, etc.) and other parameters concerning the operation system and the user’s information environment. 

Such data are used only in order to obtain anonymous statistical information on the use of the web site and to control the correct operation and are cancelled immediately after their processing. The data could be used to ascertain the liability in case of possible cybercrimes damaging the web site: except for this eventuality, data on web contacts do not persist for more than seven days.

DATA VOLUNTARILY SUPPLIED BY THE USER

The optional, explicit and voluntary supply of personal data by the user in the registration forms present in this web site entails the following acquisition of the data supplied by the sender, needed to provide the service required. Specific summarizing Information Notices will be progressively shown or displayed in the pages of the web site created for particular services upon request. 

WHAT ARE COOKIES

Cookies are text files that are stored on users’ computers (in the visitor’s browser) to save user settings, customizations and monitor site usage.

TECHNICAL COOKIE

We use technical cookies to authenticate and manage the site, such as restricted areas and acceptance of cookies.

NAME	DESCRIPTION	DURATION
cmplz_*	Cookies related to Complainz WordPress pluging	2 years

THIRD-PARTY COOKIES

Google Analytics

This is a web analytics service provided by Google, Inc. (hereinafter referred to as “Google”) for the generation of website statistics; these cookies are masked by the IP address (so they are anonymized) thus limiting their identifying power. These are the names and description of the cookies used by Google Analytics.

NAME	DESCRIPTION	DURATION
_ga	used to distinguish users, it is used to generate statistics on the use of the website.	2 years
_gat	used to manage the Rate (frequency) of requests.	1 minute
_gid	used to distinguish users, it is used to generate statistics on the use of the website.	24 hours

The information generated by the cookies about your use of the website (excluding your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information for the purpose of tracking and reviewing the use of the website by users, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf..

To view the privacy policy of Google, relating to the Google Analytics service, please visit: https://www.google.com/intl/it_ALL/analytics/learn/privacy.html

To completely disable Google Analytics cookies, use the add-on provided by Google: https://tools.google.com/dlpage/gaoptout

Vimeo

This is a Video Streaming platform.

NAME	DESCRIPTION	DURATION
__cf_bm	Disallow tracking	N/A

HOW TO DISABLE COOKIES

To refuse consent to the use of cookies on the site you can follow these guides related to the most popular browsers.

• Internet Explorer: http://windows.microsoft.com/it-IT/windows7/Block-enable-or-allow-cookies
• Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=it-IT&answer=95647&p=cpn_cookies
• Mozilla Firefox: http://support.mozilla.org/it/kb/Bloccare%20i%20cookie?redirectlocale=en-US&redirectslug=Blocking+cookies
• Apple Safari: https://support.apple.com/it-it/HT201265

For other browsers, we recommend that you look for this option in the guide of the used software available, usually via the “help” menu item or the F1 key.

LINKS TO OTHER WEB SITES

This web site could contain links or references for the access to other sites, such as for example the following social networks: Facebook, Instagram, Google+, Twitter and Pinterest. By clicking on the special links, for example, our contents can be shared. We inform you that the Data Controller doesn’t control the cookies or other monitoring technologies of such web sites to which this policy doesn’t apply.

LEGAL BASIS FOR PROCESSING

For each Data freely provided by the user through the forms present on the website, the Data Controller is legitimated to process the data because the processing is necessary to perform the pre-contractual measures requested by the user (art.6, par.1, lett.b) of the GDPR) or is legitimated because the user has given consent to a certain activity (art.6, par.1, lett.a) of the GDPR). Additionally, the Controller may process User Data where required by a legal obligation to which the Controller is subject, such as a request for information on online activities by competent authorities (art.6, par.1, lett.c) of the GDPR). Further information on the legal basis of the processing activities will be reported in the specific information provided for each data collection form.

OPTIONAL SUPPLY OF DATA

Apart from what has been specified for the surfing data, users are free to supply their personal data or not. However, the non-supply of them can entail the impossibility to obtain what has been asked. 

PROCESSING METHODS

The personal data are processed even with the aid or automated devices. Specific security measures are taken in order to prevent the loss of data, the unlawful or wrong use of them and the non-authorized accesses. The Data Controller adopted all minimum security measures provided by the law and inspired to the main international standards. Besides, it adopted further security measures to minimize the risks on confidentiality, availability and integrity of the personal data collected and processed. 

SHARING, COMMUNICATION AND DIFFUSION OF DATA

The collected data can be transferred or communicated to other companies for activities strictly connected and instrumental to the operativeness of the service, such as the management of the information system. The personal data provided by the users that submit requests of literature (brochures, etc.) are used only in order to execute the service or performance required and communicated to third parties only in case it is necessary for such purpose (companies providing enveloping, labelling, shipment services). Apart from these cases, personal data won’t be communicated unless there’s a contractual or legal provision, or upon specific consent by the Data Subject. 

Personal data could be transmitted to third parties, but only in case: 

1. There’s an explicit consent to share the data with third parties; 
2. There’s the need to share information with third parties in order to provide the service required;
3. It’s needed in order to meet a request by the judicial or public security authorities. 

No data deriving from the web service are disseminated. 

DATA SUBJECTS’ RIGHTS

The regulation protecting the personal data expressly provides some rights for the subjects to whom the data are referred (the so-called Data Subjects). In particular, pursuant to articles 15 and following ones of the EU Regulation 2016/679, each Data Subject has the right to obtain the confirmation of the existence of his/her data, to obtain the specification about the origin, purposes and methods of processing, the updating, rectification, integration of data, as well as their cancellation in case they are processed infringing the law or in case one of the reasons specified in article 17 of the EU Regulation 2016/679 should exist. Furthermore, you have the right to lodge a complaint with a supervisory authority in case you consider that the rights indicated above have not been recognized. 

MODIFICATIONS TO THIS DATA PROTECTION POLICY

The Data Controller periodically controls its data protection and security policy and – if needed – reviews it in connection with modifications deriving from regulations or organization or dictated by the technological evolution. In case the policy should be modified, the new version will be published on this web page. 

QUESTIONS, CLAIMS, SUGGESTIONS AND EXERCISE OF RIGHTS

Those who are interested in more information, who want to contribute with their suggestions or make a claim on the data protection policy or on the way our Company processes the personal data, or want to assert the rights provided by the data protection regulation, can contact the Data Controller, writing to INTERCOS CONCEPT SRL, with headquarters in PIAZZA GENERALE ARMANDO DIAZ 1, 20123, MILAN, Italy.